RESOURCES AND SUPPORT

Product manuals, FAQ’s, and customer support to ensure extraordinary audio experiences.

DC-ConneX tour group experiences

Product Support Documents

FREQUENTLY ASKED QUESTIONS

What are the key differences between Leisure and Translate systems?

Leisure Tour systems connect ONE Leader to an unlimited number of guests in ONE group. Guest units support PTT. These systems are simple to use and do not require any setup to use. Translate Tour systems connect up to THREE Leaders to an unlimited number of guests in THREE groups in various configurations. Guests are listen only. See the User Manual for more details on configuration options.

What are the key differences between Leisure and VIP Tour Systems?

Leisure Tour Systems allow hands-free communication for the Leader, but Guests must speak one at a time by pressing a single button on the transceiver. These systems are simple to use and do not require any setup to use.

VIP Tour Systems are ruggedized, environmentally rated (IP54), encrypt and protect communication and connect up to 10 individuals with hands-free, full duplex real-time communication. While simple to use, some setup is required.

What does PTT mean?

PTT stands for “push-to-talk.” The user will transmit audio to the group when the PTT button is pressed and held, much like a walkie-talkie. The Leisure Tour Guest and VIP Tour units feature PTT capability.

Is the frequency choice important?

Yes. The 2.4GHz units may be used in all certified countries. The 900MHz may only be used in the US and Canada. The 863MHz units may only be used in the EU and UK.

Why purchase 900MHz or 863MHz systems and not just 2.4GHz?

The 2.4GHz frequency band is shared with Bluetooth, Wi-Fi and many other wireless devices. The 900 and 863MHz frequency bands is shared with far fewer devices and therefore are less likely to suffer from interference. Crowded spaces such as tradeshows and conferences are where you are more likely to have interference with 2.4GHz systems.

What does sidetone mean?

Sidetone is simply the ability to hear yourself clearly when you talk. This provides 2 distinct advantages: (1) You can hear what you will sound like to your audience when speaking [mic is too close or too far away from your mouth, there is background noise, or you are not transmitting at all!] and (2) You can hear yourself when you speak even when using earphones, which is more natural and thus more comfortable and less distracting. Advanced systems like the DC-ConneX Tour Guide solution support sidetone and improve your tour experience.

What if I order the wrong frequency unit?

Email us with your order number (info@dc-connexsolutions.com) within 30 days for the easy return option for any product that is unopened and unused. A DC-ConneX team member will assist you in the return of your units and re-ordering of the product that best meets the optimal frequency for your region.

I only purchased leader units. What do I do?

For Leisure and Translate Tour email us at info@dc-connexsolutions.com to support you in exchanging the leader units for other units as necessary. VIP Tour Systems do not have Leader and Guest units, only a single unit that is properly programed for Master and Participant. Refer to the User Manual for proper programing or contact us for support at support@dc-connexsolutions.com.

I want to try your product. What is your Return Policy?

Except with respect to any Product designated as a final sale or non-returnable, we offer a 30-day trial return on individual Leisure, Translate, and VIP transceiver Products that have been opened and used but have not met your needs.  This 30-day trial return is only applicable to transceivers purchased individually.  Kits (including DCX-K1D01, DCX-K1D02, DCX-K1D03, DCX-K2D01, DCX-K2D02, DCX-K2D03, DCX-K4C03) are not eligible for this 30-day trial return. You will still need the receipt or proof of purchase from us. See our full Return Policy.

How do I clean the transceivers?

Use a clean dry cloth, or an alcohol based wipe to sanitize it. DO NOT use bleach or other corrosive cleaners.

How do I change the settings on each device?

Refer to the product-specific Quick Start Guide or User Manual for step-by-step instructions.

How does the mute function work?

Refer to the product-specific Quick Start Guide or User Manual for step-by-step instructions.

What can I do if my volume is very low?

You can simply increase receiver volume by quick pressing the up volume button on the unit until the volume is where you like it. If your headset or earphone has an in-line controller, make sure the volume slider is to the highest position. If people are complaining that they cannot hear you well, there is a microphone gain setting to increase your transmitted volume. See the User Manual for details.

How should I store the units?

Within -20 to +60oC and in a clean, dry environment.

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